Great service...
Our experience with Matrix Basement Systems was highly satisfactory. Matrix was respectfully accommodating with the project scheduling when changes were needed due to my husband's unexpected health issues. Shaun and Dave were prompt, polite, and friendly. They kept us informed about the project.telling us what to expect on a daily and weekly basis. The finished project has proven to be a clean, bright, and safe play area for five active grandchildren. Thank you!
Great Results
Great product, great installation crew. Were flexible to make some changes in the design. Pushed the schedule, even through the Christmas holiday to complete the work quickly. Great job!
Exceptional customer service
Thus far I have had the best experience with working with matrix . My representative Jordan is simply amazing. I'm looking forward to continuing this amazing customer relationship.
Exceptional
That's far I have had the best experience with working with matrix . My reference and if Jordan is simply amazing
Getting the project figured out!
My husband and I have had three meetings with Matrix. the first was to visit a neighbor's house that had recently had Matrix finish their basement. We talked to the Matrix person and set up a time the next week to have them estimate our possible basement job. We liked the project and accepted the job. After the plans were drawn up, we had another home visit to take more pictures of our basement and OK the plans. We are in that stage now, and soon we'll be having our basement finished off, exactly as we envisioned.
Coats Basement
Great experience thus far.
Awesome so far
We are in the pre-installation stage. From visiting our first open house to now and finalizing the plans we are extremely happy. We have had experience dealing with other companies and contractors and Matrix has made it a seamless experience. We never have to wonder what happens next. There are no hidden surprises. It is exactly how they tell you it will be. The financing part of it was a breeze. They work with every budget. We told the what we wanted in our dream basement and they designed something wonderful around our budget! Thank you Matrix!
Friendly
It was a very easy and smooth process. Everyone I can in contact with was very friendly.
Superior Service
I was very impressed with the professionalism of the Matrix staff. Our sales rep, Matt, kept us informed, arrived on time for appointments, dressed for business and spent all morning with us answering our many questions. Very happy with our experience.
Estimate was great
Our estimate person, Dan Davis was great. Very informative, honest and made sure both me and my wife knew what was going on.
Chicagoland Area Matrix Basements
- 3050 N Kennicott Ave, Arlington Heights, IL 60004
- (847) 613-4131
