Fantastic Customer Service
When we decided to get our basement finished we knew from past experience on other projects that we wanted a professional company that would stand behind their work and we were willing to pay a little more for that. We found that in Matrix! They were a little more expensive than other quotes but the sales process was much more thorough and detailed. Daniel was assigned as the project manager and we are very lucky he was. When we first met, he told us to contact him if we ever had questions, concerns, or problems and he would take care of it. When you have to coordinate so many phases of a project, roughing, electrical, plumbing, drywall, tile, floor, paint, etc., you hope everything gets pulled off without a hitch. But that's not reality. Reality is having a guy like Daniel to call and take care of things. After EVERY phase of the project he came by and inspected the work. He spotted things we didn't and had it corrected within days although he didn't have to correct anything our carpenter Kevin did as his work was impeccable. Everything was laser level and the basement was cleaned up every day. Matrix is extremely fortunate to have people like Daniel and Kevin representing them. Very glad we spent the money and would use Matrix again in a heartbeat!
Basement Remodel
Overall we are truly happy with our project. Matrix turned an unfinished basement into a remarkable space. We now have two bonus rooms and a full bath. Honestly this review is for the new Wisconsin location.
Basement Project
My experience with Matrix was outstanding! The project was completed first class from beginning to end. I would like to specially thank the Project Manager Victor who was very professional and treate the project like it was his own basement. His customer service was top notch. Always availble to answer any questions. The quality of the work from everyone involved was perfect.I would highly recommend anyone looking for a basement that will stand out to use Matrix!
Job Well Done
We are very pleased with Matrix having finished our basement. Matrix replied to all our inquiries promptly and never left us guessing. For any problems or errors that cropped up, Matrix resolved them to our full satisfaction and as quickly as possible. The Matrix supervisor always kept us informed on what step came next and when, and he would patiently explain anything we would not understand. His smile shined a confidence that a job well done would be expected. Every Matrix subcontractor assigned to their part of the basement came to our home in a few days straight until their work was fully completed. All jobs were an impressive highly quality finish. We had no qualms on personally inspecting our basement each day and at times while the work was in progress. The subcontractors were pleased to answer our many questions and were especially accommodating when possible. They were courteous, very skilled, proficient, and respectful of our privacy and our property. Among a half dozen or so finish basement contractors that we got bids on, Matrix was priced at the high end. We, however, are more than fully satisfied with Matrix's quality, timelessness, aggravation free service, and professionalism at every phase that made every penny we spent worth our while.
Worry Free Basement Finishing
We had a very good experience using Matrix Basement Systems for our basement finishing project. Our project foreman Shawn S. was extremely knowledgeable. He was available every step of the way to answer any questions we had. I, for one, did not know anything about this process and Shawn was able to put my mind at ease throughout the project. He was an excellent communicator and had his crews here on time for each step. Each crew that came into the house was very professional and did a nice job cleaning up after themselves. I would recommend Matrix to anyone looking to finish their basement!
Basement project
We are super happy with our basement!! They are always on time and always on schedule. Ben is great to work with including his team ( Jesus- carpenter and Adrian) they are the best and very accommodating to us! Highly recommended. Our basement is done on time! ( 2.5 months). Now we can enjoy our additional space that we dreamed of.
Sooo Happy!
We are so happy that we chose Matrix to refinish our basement. It is beautiful...exactly what I had imagined it could be! Right from the start, each and every person that we worked with were there to fulfill our dream. Special kudos to Rico and his team of workers. They did an excellent job from start to finish. Anything I needed, anything I wanted, all I had to do was ask. Rico was there for us literally 24 hour a day, 7 days a week. He listened to our questions and concerns and followed through on every single detail we worried about. The team he put together was fantastic. They were very knowledgeable, professional, respectful and detail orientated. A special thank you to Barbara, (painter) Charley (tile magician) and Victor (jack-of-all-trades)! Their hard work and generosity with their time was much appreciated. I highly recommend Matrix Basement System from start to finish. If I had to do it over again...I wouldn't change a thing. Thank you to all the players that made this happen!
We LOVE our new basement!
I’m a stickler for staying within budget and that was one of my biggest concerns with getting a large project done-a company quotes you one price and once the project gets started, you then have thousands of additional costs. Matrix assured us that once the contract was signed, that was the final price. They were right! We were very pleased with our overall experience. Our project manager was Rico Hill and he was awesome! When a contractor was scheduled to come for the day, we received a text bright and early that morning from him informing us of the time frame they were coming. For planning purposes that was really important for me. The CAD drawing gave us a very good idea how the basement would look but the actual finished product is absolutely amazing! To look at the before picture, you would have never thought it was the same basement. I highly recommend Matrix if you’re considering a basement remodel; if you can request a Project Manager, ask for Rico. It’s nice to have just one “go to person”.
Matrix Basement
It was a very good experience all the way from the beginning to the end. The project manager kept us informed throughout. Very pleased with the results.
Excellent Job!
We are so pleased with our basement!!! Shawn Sheedy and his team did an excellent job. Once the job started, the ball rolled so quickly...6 weeks went by so fast!. We truly loved the fact that when we had any problems or concerns, Shawn was just a phone call away and he always responded quickly...and he also handled any concerns or hiccups quickly. We appreciate the fact that Shawn and his team were thorough and on schedule...they were never behind schedule. We had such a positive experience with Matrix and would definitely recommend them to anyone who is in need of a basement remodeling project. Thank you so much Shawn! You and your team ROCK!!!
Chicagoland Area Matrix Basements
- 3050 N Kennicott Ave, Arlington Heights, IL 60004
- (847) 613-4131
